Refund & Return Policy

Refund & Return Policy

At Creaxe, we want customers to shop with confidence. This Refund & Return Policy explains the general rules for returns, refunds, and exchanges for purchases made through our ecommerce store.

This policy is general business content and not legal advice. For case-specific help, please contact our support team at infpo@creaxe.sbs before sending any item back.

Return Eligibility

To be eligible for a return, the item should generally be unused, in its original condition, and returned with original packaging, tags, accessories, and proof of purchase where available. Return requests should be made within a reasonable period after delivery according to the product type and issue reported.

• Items must be returned in a condition suitable for inspection.
• Products showing signs of misuse, damage caused after delivery, alteration, or missing components may not qualify.
• We may ask for photos or additional details before approving a return request.

Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery at infpo@creaxe.sbs with your order information and clear photos if available.

• We will review the issue and guide you on the next steps.
• In eligible cases, we may offer a replacement, exchange, store resolution, or refund depending on stock and the nature of the issue.
• Customers should keep all packaging until the issue is reviewed where possible.

Non-Returnable Items

Some items may not be eligible for return or refund unless they arrive damaged or incorrect. These may include:

• Used or worn items.
• Items damaged after delivery due to customer handling.
• Products missing original parts, tags, or packaging where these are important to resale or inspection.
• Personal-use, hygiene-sensitive, customized, clearance, or final-sale items where stated on the product listing or sale terms.

Return Process

To request a return, please contact our support team at infpo@creaxe.sbs with your order number, item details, reason for return, and any supporting photos. Do not send products back without contacting us first, as this may delay processing.

• Support will review the request and confirm whether the item appears eligible.
• If approved, we will provide return instructions.
• Items returned without prior approval may face delays or rejection.

Inspection and Approval

Once the returned item is received, we will inspect it to confirm its condition and eligibility under this policy. Approval of a refund, exchange, or other resolution depends on the inspection results.

• If the returned item matches the approved return reason, we will process the applicable resolution.
• If the item is not eligible, we may decline the request and inform you accordingly.

Refunds

If a refund is approved, it will generally be issued to the original payment method where possible. Processing times may vary depending on the payment method, bank, or service provider.

• Shipping charges may be non-refundable unless the return is due to our error, a wrong item, or a confirmed damaged or defective product.
• Any deductions, if applicable, will be communicated during the review process.
• Refund timing may vary after approval based on financial processing systems.

Exchanges

If you prefer an exchange and the item is eligible, we may offer a replacement for the same item or another suitable option, subject to stock availability. If the requested replacement is unavailable, we may offer an alternative resolution.

Return Shipping Costs

Customers may be responsible for return shipping costs unless the item was delivered damaged, defective, or incorrect, or unless we specifically agree otherwise. We recommend using a reliable shipping method and keeping proof of dispatch when returning approved items.

Timing

Please contact us promptly after receiving your order if there is any issue. Faster reporting helps us review claims more efficiently and improve the chances of resolving the matter smoothly.

Order Cancellations

If you need to cancel an order, contact us immediately at infpo@creaxe.sbs. Cancellation may be possible before processing or dispatch, but once an order has been shipped, it may need to follow the return procedure instead.

Contact

If you have questions about returns, exchanges, damaged items, or refunds, please contact Creaxe at infpo@creaxe.sbs. Customers should contact support for case-specific help.