Terms & Condition

Terms & Condition

Welcome to Creaxe. These Terms & Condition govern your access to and use of our ecommerce store and any purchases made through the website. By using our website, you agree to follow these terms. If you do not agree, please do not use the website.

These terms are provided as general business policy content for our store in Pakistan and are not legal advice. For case-specific help, please contact our support team at infpo@creaxe.sbs.

Website Use

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website. You must not attempt to interfere with the website, its security, or its operation.

  • You must provide accurate information when placing orders or creating an account.
  • You must not use the website for fraud, abuse, or unauthorized commercial activity.
  • We may restrict or suspend access if we believe misuse has occurred.

Products and Availability

We aim to display products, descriptions, and availability as accurately as possible. However, product details, stock status, colors, sizes, packaging, and specifications may vary slightly from what appears on screen.

  • All products are subject to availability.
  • We may discontinue or change products at any time without prior notice.
  • We reserve the right to limit quantities purchased.

Pricing

We make reasonable efforts to ensure pricing is accurate, but errors may sometimes occur. If a pricing or listing error is identified, we may cancel or refuse the order before shipment and contact you where appropriate.

  • Prices may be updated at any time without notice.
  • Applicable delivery charges, taxes, or fees, if any, may be added at checkout.
  • Promotions and discounts may be subject to separate conditions.

Orders

When you place an order, you are making an offer to purchase the selected items. Order confirmation does not always mean final acceptance. We reserve the right to accept, decline, or cancel orders for reasons including stock issues, suspected fraud, pricing errors, or incomplete information.

  • You are responsible for providing correct billing, shipping, and contact details.
  • If we cannot process your order, we may contact you using the details provided.
  • Orders may be canceled before dispatch in certain circumstances.

Payments

Payments must be completed using the payment methods made available on the website. By submitting payment information, you confirm that you are authorized to use the selected payment method.

  • We do not guarantee that all payment methods will always be available.
  • Orders may be held for review where payment verification is required.
  • Failed or reversed payments may result in order cancellation.

Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated timeframe. Delivery times are estimates only and may be affected by location, courier operations, weather, holidays, or other circumstances beyond our control.

  • Shipping timelines begin after order confirmation and processing.
  • Delays do not automatically entitle a customer to compensation unless required by our store policy.
  • Risk in the products generally passes upon delivery to the provided address, subject to applicable store procedures for damaged or missing items.

Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login details and for activities that occur under your account.

  • Please keep your password secure.
  • Notify us promptly if you suspect unauthorized access.
  • We may suspend or close accounts that violate these terms or appear fraudulent.

Intellectual Property

All content on the website, including text, images, branding, product listings, graphics, and layout, belongs to Creaxe or is used with permission where applicable. You may not copy, reproduce, distribute, or use website content without prior authorization except for personal shopping use.

Limitation of Liability

We strive to provide accurate information and reliable service, but the website, products, and services are provided on an as-available basis. To the maximum extent permitted by applicable law, Creaxe is not responsible for indirect, incidental, or consequential loss arising from the use of the website, delays, service interruptions, or product unavailability.

Nothing in these terms is intended to exclude any rights that cannot be excluded under applicable law. For issue-specific assistance, please contact infpo@creaxe.sbs.

User Content and Communications

If you submit reviews, comments, messages, or other content to us, you agree that the content must not be unlawful, abusive, misleading, or infringe any third-party rights. We may remove content that we consider inappropriate or harmful.

Changes to These Terms

We may update these Terms & Condition from time to time to reflect changes in our business, website functionality, or store practices. Updated terms become effective when posted on the website. Continued use of the website after updates means you accept the revised terms.

Contact

If you have questions about these terms, your order, or any store policy, please contact Creaxe at infpo@creaxe.sbs. Customers should contact support for case-specific help.